Terms & Conditions

Please read and understand these Terms & Conditions as they govern your visit and use of www.thejacketfactory.com

By using this website, you agree to the Terms and Conditions displayed below as well as our privacy policy. We advise checking this page regularly to take note of any new changes. Please note for our walk in brick and mortar shop conditions of sale in regards to the purchasing of leather goods will not be the same as the online shop www.thejacketfactory.com.

Please email contact@thejacketfactory.com for further details.

All items purchased online must be returned by post with a return note with your full details for either a refund or exchange to the address below only and not to any walk in stores owned by The Jacket Factory.

The Jacket Factory

Customer Orders

All items shown on our website are in stock based at our warehouse, ready for immediate dispatch. If in the unlikely event or for any reason, your item is not available upon completion of your order we will contact you immediately.

Your order is accepted once payment is received. A confirmation email will be sent to confirm that we have received your payment and the item will be dispatched from our goods out warehouse as payment is received and dispatch within 05-07 business days with DHL, Skynet Worldwide, and FedEx using a tracking number. Please check the address that is selected for delivery as we are unable to make changes once your order is placed with www.thejacketfactory.com. Occasionally and very rarely events outside of our control may mean delays are incurred. We will notify you if this is the case. All orders are sent out using DHL, Skynet Worldwide, FedEx deliver in 03 -05 business days as our chosen courier once payment is accepted, using a tracking code. Delivery rates for United States, Europe, and Rest of the World can be found here Click Here. At www.thejacketfactory.com we take pride in making your shopping experience enjoyable with us and delight in your delivery arriving on time. However for unknown reasons our courier DHL, Skynet Worldwide, FedEx may experience delays in transit. www.thejacketfactory.com are then required to abide by the terms and conditions of the delivery company.

On all orders you can pay by credit or Debit card and PayPal & Stripe via the website. Cards we accept ( MasterCard / Visa /Visa Delta / visa Debit/ Maestro / Amex).

Please note products and prices are subject to change and we charge in GB dollars so prices in your local currency are for guidance purposes only. Please refer to the exchange rate your card issuer applies to the transaction to change your currency in to GB dollars. This applies to refunds too as rates fluctuate, cost may incur from your card provider. The Jacket Factory is not responsible for the changing rates in any given country.

We will not be held responsible for pricing error of goods due to internal or software problems. The Jacket Factory reserves the right to decline orders if this is the case.

Returns policy

From the time of receipt of your purchased any item you can give yourself 14 days to decide whether its right for you or not. If you are not satisfied with your purchase and after receiving your item, if you don’t want to keep it for any reason, you can post it back to us for an exchange or refund. The cost for returning the item is your responsibility.

Anything that’s purchased and returned outside of 14 days will be credited to your E-wallet balance for the amount you paid for that item which can be used at a later date to purchase another item.

We just need you to return the item in exactly the same condition in which it was sent out to you. For leather jackets they must have the original tags, be unworn. For leather wallets, leather bags all branded original boxes in which the item came in must also be returned undamaged. We would also ask if you could place the returns note as proof of purchase so the team can deal with your order in a quick and efficient way.

Refunds and exchanges in the US – if any, shall be processed within 14 working days from the date of receipt of the returned item. Again please make sure you enclose the returns note together with item being returned back to us. Exchanges sent out are subject to the original delivery charge for all US customers. The cost of returning the item is your responsibility.

Refunds and exchanges outside of the US – if any, shall be processed within 14 working days from the date of receipt of the returned item. Any refund amount will be less the original delivery charge on your order unless the item was found to be faulty or not what you ordered. Exchanges sent out are subject to the original delivery charge. The cost of returning the item is your responsibility.

This returns policy does not affect your statutory rights and is in accordance with the EU Distance Selling Directive
More info about the US Distance Selling Directive can be found at:

https://www.usa.gov/

If an item is damaged during transit, or in the unlikely event is faulty we will refund or exchange the item only and not the delivery cost. Only upon receipt of the goods with the fault or damage outlined, along with the return slip will a refund or exchange be given. This may take up to 14 days as the item may need to be inspected in the returns department. For further details please email contact@thejacketfactory.com.

Product images are for illustrative purposes only and may differ from the actual product. Due to differences in manufacturing, colors, zips and pocket design may vary from the images.
The Jacket Factory reserves the right to change product images and specification at any time without notice.

Cancellations

You may cancel an order before the item is dispatched via email contact@thejacketfactory.com with the relevant account name, address and order number at hand. This applies only to www.thejacketfactory.com

Pricing and Images

The Jacket Factory reserves the right to update any content on this webpage from pricing, to images without prior notice. We will not be held responsible for pricing error of goods due to internal or software problems. The Jacket Factory reserves the right to decline orders if this is the case. Images and appearance may vary from the images shown on the webpage. All sizes shown are also approximate.

Copyright

Without our prior written permission all materials including images, logos, are owned by The Jacket Factory or their suppliers and are subject to copyright. Unless we give permission you must not copy, republish, download, and alter any of our content from this site. You must not post or transmit, copy material from this site to another site or any third party.